Questions and Answers

When should I book?

To avoid disappointment as soon as you have decided that you would like to have a delivery made. We usually ask for 30 days prior to your distribution date but the longer the notice the better as this gives us time to plan - we already have monthly, by-monthy and annual bookings into 2010. We understand this is not always possible so please enquire and we will look at the schedule and do what we can to help.

How many leaflets will I need?

We are very flexible in our approach and deliver runs as small as 1000 meaning you can target a specific area.

How long does it take to deliver my leaflets?

This is a variable question and it really does depend on the quantity, weight and the area of distribution. Usually we would ask you to allow 30 days and up-to 3 months for delivery to take place depending on the price and delivery option you choose.

Do you deliver to every home?

The simple answer to this is no we do not. We do endeavour to deliver to every home within a highlighted area and generally cover the most populated areas of a town or village. There are obvious reasons why this is not always possible, such as we have agreed no flats, time related, no pathways along a busy road, signage, dogs and human error to name a few but on average about 85% of an area is covered. If you need every home within a postcode sector covered with no allowances then perhaps an addressed option is more for you.

What are the payment terms?

An invoice will be sent out and payments should be made prior to the start of your leaflet distribution allowing enough time for payments to clear. Distribution will not commence until payment has been received and cleared unless otherwise approved.

What kind of response should I expect?

This is very dependent on households needs at the time of delivery, what you are offering, your message, product and or service. We always want you to gain hits to your site, get lots of phone calls and generate lots of sales but we do not guarantee or imply any response to your advertising and marketing material however we do work with you to try and isolate your target areas to ensure your campaign falls on the right door mats helping to raise awareness to your event, brand, business etc... and perhaps achieve good response levels.

Who makes the deliveries?

We are very proactive at Applecarte and we all make deliveries even the company owner gets out and delivers on a regular basis. All distributors are properly trained adults, living in the local area, adhering to our delivery ethics.

How do I know delivery has taken place?

You have two options - as standard we supply hand-highlighted area maps of the areas covered and any details about the delivery to include perhaps comments from homeowners or information about the delivery itself and a missed premises report or for an additional charge we can carry out a back check report. This report is completed by knocking at random on doors in the area delivered to and asking the homeowner/tenant if they have received a copy of the newsletter, flyer, etc...The street, number and possibly the name of the resident is marked down on this report. If you would like back checks to be carried out you must make this known on order.

Queries and complaints

These are taken extremely seriously and we ask as soon as you have a query or complaint to contact us so if an error is being made we can put it right or if it is after the distribution has been completed then we can follow the correct procedure, terms and conditions apply and are available upon request.